We have noticed that for the majority of our 1P Vendor customers that Chargebacks for SIOC (Shipping in Own Container / products received that have not been certified by Amazon’s Frustration-Free Certification Program) cause high costs. In many cases this is the second highest Chargeback type of cost incurred (typically behind PO On Time Accuracy)
These Chargebacks are often incurred for ASINs that were previously certified but whose certification has expired, which in many cases GOES UNNOTICED BY THE VENDOR but is easily remedied!
The Amazon Sales Congress (ASK) takes place semi-annually and is one of the most important conferences for Amazon vendors and sellers in the German-speaking region.
This year, the entire event in Erfurt on March 22nd and 23rd, 2023 was themed "Effectively Steering Amazon, Increasing Efficiency, Optimizing Costs!" We, at BAROS, were there and had the opportunity to participate in two live sessions!
Missing invoices, overdue payments, unauthorized reductions. Anyone who works with Amazon Vendor Central probably knows it: Due to the unstructured presentation of the data and the automated processes run by Amazon, it is often not possible to compile the required data for a document flow.
This is mainly due to the fact that information related to an order, e.g. payments, reductions (shortage claims), penalties (chargebacks) or credits are shown separately and summarized with other orders and payments.
Using intelligent document management across the entire Vendor Central, you can finally clear up any unresolved open items in your accounting and be ready to provide information at any time!
With a high turnover of goods, it can quickly become confusing in accounting and controlling, because in our experience, Vendor Central does not place any particular focus on transparent processing of all information.This is exactly where our software beAm.fi comes in.
If goods "disappear" on the way to the warehouse, are "overlooked" in the incoming goods department, or the goods were "actually" not shipped, Amazon promptly asserts invoice reductions through so-called shortage claims!
So even if the goods have arrived at Amazon, in our experience, vendors can lose up to 10 percent of their sales through this process!
The subsequent investigation of causes and the management of objections are usually complex and intransparent - and thus often fall by the wayside.