If goods "disappear" on the way to the warehouse, are "overlooked" in the incoming goods department, or the goods were "actually" not shipped, Amazon promptly asserts invoice reductions through so-called shortage claims! So even if the goods have arrived at Amazon, in our experience, vendors can lose up to 10 percent of their sales through this process! The subsequent investigation of causes and the management of objections are usually complex and intransparent - and thus often fall by the wayside.

We have noticed that for the majority of our 1P Vendor customers, Chargebacks for SIOC (Shipping in Own Container / products received that have not been certified by Amazon’s Frustration-Free Certification Program) result in high costs. In many cases, this is the second-highest type of Chargeback cost incurred, typically behind PO On Time Accuracy.

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Thursday, November 30th, BAROS invited customers and friends to the first roundtable for Amazon Vendor Specialists & Executives. In a very relaxing atmosphere, 25 participants met for dinner and drinks in the wine cellar of the Mussumer Krug in Bocholt. In addition to food and drinks, there was a lot of discussion and exchange of ideas.